Office Hours

Monday thru Friday — 7:30 am to 5:00 pm
Saturday (sick visits only) — 7:30 am until done seeing patients (usually 11-12)
Call 602-861-1611 for appointment

Phone Calls

Our Triage Person is available Monday — Friday to answer baby care questions, medication questions or to help you decide if your child needs to be seen. If you wish to speak to the doctors, non-emergency calls are answered at the end of the afternoon and, as time permits, between appointments. For a complicated problem, please schedule an appointment. When calling about a sick child, always have a pencil and the number of your pharmacy ready. As we have limited staff on Saturday, please hold all routine calls until the weekdays.

Medication Refills

In general, please have your pharmacy call our office for medication refills. When calling, please specify dose, time given, and quantity desired. Please allow 1—2 days for processing.

Payments

Our office policy is to collect payment in full for services at time of the visit, including all copays due. We are pleased to accept cash, check, MasterCard or VISA for your convenience. If you need to arrange a payment plan, please contact our billing department.

Fees

Charges for professional visits, procedures, medications, and lab tests are determined based on the time spent, the cost of supplies and the complexity of the problem. Scheduled consultations or well visits cancelled with less than 24 hours notice will be charged to you; missed appointment charges are not covered by insurance plans.

Insurance

Claims will be submitted to all insurance companies we are contracted with.

Emergencies

LIFE-THREATENING EMERGENCY — CALL 911 for PARAMEDICS

We recommend that all parents learn CPR and keep emergency numbers handy. Other true emergencies go to your nearest emergency room. Ask the ER staff to contact our office on arrival.

Poisonings

Call the Poison Control Center first: 1-800-222-1222. Then call our office.

After Hours

For urgent problems that can’t wait until the next day (no medication refills or routine questions, please!), call the office number and the answering service will contact the nurse or doctor-on-call. When you call, describe the problem and indicate whether you need your call returned immediately or whether it can wait an hour.

Urgent Problems

Call our office. If we are out of the office, the answering service will contact us.